LOGITECH MOUSE MAC NOT WORKING SIERRA BLUETOOTH
I thought maybe it was time to try something else from the hidden Debug menu: Reset the Bluetooth Module.
This seemed to show one of the devices disappearing, and it was followed by more Bluetooth-related error messages. With logging enabled, I was able to see an additional set of messages that always preceded the audio dropouts: defaultĐ5:32:32.368907 -0800 bluedĞVENT: Disconnection Complete: Reason = 19ĭefaultĐ5:32:32.370230 -0800 UserEventAgent count = 4 previousCount = 5ĭefaultĐ5:32:32.370253 -0800 UserEventAgent seconds of numberConnectedDevices = 48ĭefaultĐ5:32:32.370264 -0800 UserEventAgent deviceDestroyed
Just hold down Shift and Option when you select the menu, and you'll see the Debug menu: Getting more control over BluetoothĪs a first step, I enabled Bluetooth logging using this handy tip, which reveals a Debug menu item in the Bluetooth menu bar item. Then the audio skipping would start again, along with the flood of console messages. If I toggled Bluetoooth off and then on again (with a USB keyboard/mouse plugged in), things would get better…for a while. The messages were logged every 0.02 seconds, and would repeat for hundreds and hundreds of entries. Drop packet of 7 frames (total drops:954 total sent:16449 percentDropped:5.481813) Outstanding:8 Drop packet of 7 frames (total drops:953 total sent:16449 percentDropped:5.476382) Outstanding:8ĮrrorĐ5:32:30.477943 -0800 bluetoothaudiod Too many outstanding packets. Drop packet of 7 frames (total drops:952 total sent:16449 percentDropped:5.470950) Outstanding:8ĮrrorĐ5:32:30.457727 -0800 bluetoothaudiod Too many outstanding packets. The next time I heard the audio interruptions, I launched Console (in Applications > Utilities) and found hundreds of ton of messages like these: errorĐ5:32:30.438295 -0800 bluetoothaudiod Too many outstanding packets. Given the headphones worked fine with iOS devices, even when sitting in the same room as the iMac, I figured it had to be an iMac issue. If it wasn't the headphones, it had to either be interference from some other device in our home, or something specific to my iMac's setup. (I think they've since been discontinued, so they're now a lot pricier.) However, when I used the same headphones with my iOS devices, I'd have no dropouts at all. But if you're having Bluetooth-related issues, you may find this writeup useful, as I cover some of the tools I used to try to resolve my Bluetooth issues.Īt first, I suspected the headphones as the cause of the problem, as they were quite cheap when I bought them. I have, however, found a workaround that restores my audio, which is something, at least. What follows isn't really a tip per se, because there's nothing here that shows how I fixed the problem for good. The audio dropouts were bad enough to make using the Bluetooth headphones impossible. Much worse, though, were the Bluetooth headphones: I would hear horrible stuttering and skipping at random but frequent intervals. Since Sierra, though, my trackpad would occasionally disconnect then reconnect, which was annoying but generally harmless, given its role primarily as a shortcut touchpad. Up until macOS Sierra, I hadn't had any issues with these devices at all. (Yes, I use both the mouse and the trackpad.) There's also a pair of Sentey Bluetooth Headphones and a Satechi numeric keypad. I have quite a number of Bluetooth devices connected to my iMac: Apple's Magic Mouse 2, Magic Keyboard, and the original Magic Trackpad.
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